As a responsible, long-standing family-owned and family-run business, we are working closely with ABTA to monitor the current situation regarding Coronavirus (COVID-19). We are also following the latest travel advice from the FCO (Foreign and Commonwealth Office) and working closely with our destination partners. We have put together some helpful information and advice, in order to address any questions and concerns you may have.
Due to the ongoing COVID-19 pandemic, we continue to review all holiday departures to ensure they can operate safely. The latest information and advice on travel to specific countries can be found at: Foreign travel advice - GOV.UK.
Our UK trips are operating normally. A phased restart to our overseas operations commenced during October 2021 beginning with some of our trips to Disneyland Paris. You should therefore always assume your trip will operate unless you hear otherwise from our operations team.
We know that so very many of our loyal and patient customers will be very pleased with this and our teams are working hard to ensure that everyone can have a safe and very enjoyable holiday.
You may cancel your holiday at any time prior to departure and if you so choose, you may transfer your booking, subject to timescales and fees as per our booking conditions, which can be viewed here Booking Conditions.
To help our customers during this difficult period, we are temporarily relaxing some of the rules regarding changes to your holiday. Our normal booking conditions apply with the current exception that a trip can be moved to a following year, which is not normally possible. Any change of date more than 8 weeks before travel will be subject to an administration charge and any difference in holiday price. A date change within 8 weeks of travel will also be subject to the appropriate cancellation fees as per the booking conditions.
Visit our specific webpage Disney Travel Info for the latest requirements. Please note that this information is for guidance only. The regulations can change and it remains your responsibility to comply with them.
All customers should follow sensible guidance to reduce their risk of exposure to Coronavirus while this outbreak is ongoing. Viruses can easily be passed from person to person, however the best preventative measure to stop the spread of infections is to wash your hands frequently and thoroughly with soap, then rinse them well under running water. Avoid touching your eyes, nose and mouth with unwashed hands. Always cover your cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands with soap and water.
Do not travel if you're experiencing any coronavirus symptoms or if you are awaiting for Covid-19 test results or have been given a positive result following a recent test. The symptoms include a high temperature – 37.8c or greater, a new continuous cough or change to your sense of smell or taste.
We recommend that, in line with government advice, you test yourself regularly using the FREE lateral flow tests available from the government. For more information please check here. https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests.
Throughout your holiday we advise that you wash your hands often with soap and running water for at least 20 seconds, the time it takes to sing “Happy Birthday” twice! Where soap and water are unavailable, we recommend you use hand sanitiser and recommend you bring this with you if you can.
As you will see in the media, the situation continues to develop and change and you can rest assured that we are monitoring the situation constantly and will do so throughout your trip. If anything was to change, your drivers or our staff will let you know. Please be aware that there may be enhanced screening/monitoring at some entry and exit ports.
If you have questions that we have not answered above, please get in touch https://www.gold-crest.com/contact.php.
Finally, please rest assured that your safety and wellbeing continues to be our highest priority.